Examining patient satisfaction with emergency department care at a district headquarters hospital, Kasur, Punjab.

Abstract

Patient satisfaction is an important issue in the healthcare process, which also plays a crucial role in measuring the effectiveness of healthcare delivery. Moreover, patient satisfaction has absolute importance in the quality assessment as its comprehensive analysis can highlight both the well-functioning and problematic aspects of a hospital. Present study was performed to assess the patient satisfaction in Emergency Department of DHQ Hospital Kasur. This study was Descriptive cross-sectional, conducted in the emergency department at district headquarters hospital, Kasur, Punjab. The sample size of this study was 382 patients. A survey was conducted to collect the target data via close-ended questionnaire. SPSS, version 24 was utilized to analyze the data. The findings of this study show that there was not a single patient who reported a lower level of satisfaction. The majority of the respondents (82.7%) reported a moderate level of satisfaction. A minority of the patients (17.3%), reported a higher level of satisfaction with emergency department care in DHQ Hospital Kasur.