Complaints & Appeals

The journal has a clearly described process for handling complaints against the journal, its staff, and/or its editorial advisory board members. All the complaints and appeals received to the journal are sent to the "Complaint Redressal & Appellate Committee," which is required to resolve the issue usually within 4 weeks of receiving the complaint/appeal. All complaints and appeals are addressed in light of the guidance provided by the COPE, which is available here.
COPE link:

Composition of Complaint Redressal & Appellate Committee
Managing Editor
Two relevant members from the Editorial Advisory Board of the journal
One relevant member from the Editorial Advisory Board of another journal